Terms & Conditions

Last Updated: October 5, 2026

Welcome to Ayla Oud. These Terms and Conditions govern your use of our website, https://aylaoud.com/, and any purchases made through our online store.

By accessing our website or placing an order, you agree to these Terms and Conditions. Please read them carefully before using our services.

1. General

Ayla Oud provides oud, fragrances, and related products through our online store. We reserve the right to update, modify, or discontinue any part of the website, our products, prices, or these Terms at any time.

Any changes will become effective once published on this website.

2. Products

We make every reasonable effort to display our products, descriptions, sizes, packaging, and colors as accurately as possible.

However, actual product appearance may vary slightly depending on factors such as screen settings, natural variations in ingredients, product batches, or packaging updates.

Product availability is subject to change without notice.

3. Orders

When you place an order through Ayla Oud, you agree that all information provided during checkout is accurate and complete.

We reserve the right to refuse, cancel, or limit an order where necessary, including in cases of:

Incorrect pricing or product information
Suspected fraudulent activity
Payment authorization issues
Product unavailability
Errors affecting the order

If we cancel an order after payment has been received, the applicable amount will be refunded using the original payment method whenever possible.

4. Prices and Payment

All prices displayed on the website are shown in the currency indicated at checkout.

Applicable taxes, delivery fees, customs duties, or other charges may be added where relevant and will normally be displayed during checkout when they can be calculated in advance.

Payment must be successfully completed before an order can be processed.

5. Shipping and Delivery

Estimated delivery times are provided as a guide and are not guaranteed unless expressly stated otherwise.

Ayla Oud is not responsible for delays caused by circumstances outside our reasonable control, including courier delays, customs processing, weather conditions, incorrect delivery information, or other external events.

Customers are responsible for providing a complete and accurate shipping address.

Additional delivery charges may apply if an order must be shipped again because incorrect or incomplete address information was provided.

6. Returns and Refunds

Returns, exchanges, and refunds are governed by our Refund Policy.

Because fragrances, oud, oils, incense, and similar products may be considered personal-use products, certain opened, used, or unsealed products may not be eligible for return unless they are defective, damaged, or incorrectly supplied.

Please review our Refund Policy before making a purchase.

7. Damaged or Incorrect Products

If you receive an incorrect, damaged, or defective product, please contact us as soon as possible after delivery.

We may request photographs, videos, packaging information, proof of purchase, or other reasonable information so that we can investigate the issue.

8. Intellectual Property

All website content, including but not limited to the Ayla Oud name, branding, logos, product photography, graphics, website design, text, videos, and other materials, is owned by or licensed to Ayla Oud unless otherwise stated.

Such content may not be copied, reproduced, distributed, modified, or used commercially without prior written permission.

9. Website Use

You agree not to:

Use the website for unlawful or fraudulent activities.
Attempt to interfere with the operation or security of the website.
Introduce malicious software, viruses, or harmful code.
Attempt to gain unauthorized access to our systems or customer information.
Copy or commercially exploit website content without authorization.

10. Limitation of Liability

To the extent permitted by applicable law, Ayla Oud will not be liable for indirect, incidental, consequential, or special losses resulting from the use of our website, products, or services.

Nothing in these Terms excludes any consumer rights or liability that cannot legally be excluded under applicable law.

11. Third-Party Services

Our website may use third-party services such as payment processors, shipping providers, analytics platforms, and external websites.

Their services may be governed by their own terms and privacy policies.

12. Privacy

Personal information submitted through our website will be handled in accordance with our Privacy Policy and applicable data-protection requirements.

13. Governing Law

These Terms and Conditions are governed by the laws applicable to the jurisdiction in which Ayla Oud / [LEGAL COMPANY NAME] is registered, subject to any mandatory consumer-protection laws that apply to the customer.