Refund & Return Policy

Last Updated: October 5, 2026

At Ayla Oud, we want you to be satisfied with your purchase. Please review the following policy carefully before requesting a return, exchange, or refund.

Return Eligibility

You may request a return within [14 days] of receiving your order, subject to the conditions below.

To qualify for a return, the product must:

  • Be unused and in its original condition.
  • Remain sealed where the product was originally supplied with a seal.
  • Be returned in its original packaging.
  • Include any accessories, gifts, or promotional items supplied with the product.
  • Be accompanied by proof of purchase.

Fragrances, Oud, Oils and Personal-Use Products

For hygiene, safety, and product-integrity reasons, fragrances, perfume oils, oud oils, incense, cosmetics, and similar personal-use products normally cannot be returned after they have been opened, used, sprayed, burned, or had their original seal removed, except where required by applicable consumer law.

This restriction does not affect your rights if the product arrived damaged, defective, or was incorrectly supplied.

Damaged, Defective or Incorrect Orders

Please inspect your order after receiving it.

If your item arrives damaged, defective, leaking, or incorrect, contact us within [48 hours / 3 days] of delivery.

Please provide:

  • Your order number
  • A description of the issue
  • Clear photographs or video showing the item and packaging

Once the issue has been verified, we may provide a replacement, exchange, store credit, or refund as appropriate.

Non-Returnable Items

Unless required otherwise by applicable law, we cannot accept returns for:

  • Used or opened fragrances and oud products
  • Products with broken or removed seals
  • Customized or personalized items
  • Gift cards
  • Clearance or final-sale products where clearly identified as non-returnable
  • Products damaged through misuse or improper storage

Return Shipping

If you are returning an eligible product because you changed your mind, return shipping costs may be the customer’s responsibility.

If the return is caused by an incorrect, damaged, or defective product supplied by Ayla Oud, we will handle reasonable return shipping costs where applicable.

Products should not be returned before contacting our customer service team and receiving return instructions.

Refunds

Once your returned product has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds will normally be issued to the original payment method.

Depending on your bank, card issuer, payment provider, and location, it may take several business days for the refunded amount to appear in your account.

Original shipping charges may be non-refundable unless the order was defective, damaged, incorrect, or applicable law requires otherwise.

Order Cancellation

If you wish to cancel an order, contact us as soon as possible.

Orders that have not yet been processed or shipped may be eligible for cancellation.

Once an order has been shipped, it may need to be handled as a return under this policy.

Exchanges

Eligible products may be exchanged depending on product availability.

If the requested replacement is unavailable, we may offer a refund or store credit instead.

Contact Us

To request a return, exchange, or refund, contact:

Ayla Oud
Website: https://aylaoud.com/
Email: Ayla.oud@outlook.com
Phone: +971-050-4561321
Address: Alnahdah street , Dubai

Please include your order number when contacting us.